Airports around the world
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annually e-gate passengers
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touchpoints operating worldwide
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SmartDepart

Experience Innovation with SmartDepart

SmartDepart is an innovative app utilising biometric facial recognition for secure and smooth passenger journeys.

Users can effortlessly install the app and set up their digital identity by taking a photo and scanning a passport or ID. Once a boarding pass is loaded into the app, they can subscribe to various airport services such as using biometric access, booking slots for security checkpoints and purchase other services such as parking, lounge, FastTrack or other services provided by the particpating airport.

With SmartDepart, individuals maintain control over their personal data, enrol for biometric airport journeys by simply consenting to use the service and enjoy additional airport services.

HOW TO USE

Exemplary Customer Journey

Our Offerings

Explore SmartDepart

Technology

Advantages with SmartDepart

Face recognition

Easy boarding

High data protection

Service offerings

Airport navigation

Avoid queues

instructions

How to install the App

  • 1

    Open the app store on your device — 'App Store' for iPhone or 'Google Play Store' for Android.

  • 2

    Tap the search icon or bar and enter 'SmartDepart' into the search field.

  • 3

    Locate the SmartDepart app in the search results and select it.

  • 4

    Tap 'Install' or 'Get', and the app will begin downloading onto your device.

  • 5

    If prompted, confirm the installation with your password, Touch ID, Face ID (for iPhone), or Google account (for Android).

  • 6

    Once the app is installed, open it by tapping 'Open' or locating the icon on your home screen.

  • 7

    Follow the in-app instructions to complete the setup and enjoy the SmartDepart experience.

Need Help?

FAQ

Whatever level of registration you want to complete, all registration data will remain on your phone’s secure store. We will ask your consent whenever any of your registration data will be used to book a particular service.

You can use SmartDepart for free.

The available services within the app will depend on the participating airport. Each participating airport will define which services will be bookable and what registration level is required for that service. The available services will be shown directly once you load the boarding pass into the app.

You can load a boarding pass into the app by simply scanning the barcode of the boarding pass or selecting an image from your phone’s gallery. If you have the barcode visible within an e-mail of the airlines make a screenshot with your phone and then share it with the SmartDepart app. We are working on further improving the boarding pass loading possibilities e.g. by loading it from Wallet or working with airlines to provide a download link for SmartDepart.

SmartDepart offers a button to wipe out all data on the phone with a simple click.

BENEFITS

Face Recognition

Face recognition for boarding at airports streamlines security checks, ensuring accurate identification and faster processing, thus improving both security and efficiency for passengers. Passenger can use the biometric service at an airport by giving their consent within the app for the selected journey. SmartDepart will then fill the associated biometric gallery with the data and makes sure the data is wiped out after departure of the flight.

BENEFITS

Biometric Boarding

Passengers can simply use their face to board the plane, minimizing stress, saving time and streamlining the process, resulting in shorter queues and more efficient departures.

BENEFITS

High Data Protection

The SmartDepart app ensures robust data protection by securely storing and encrypting passengers‘ personal data on the smartphone. SmartDepart will not store any registration data on a central server. When booking a biometric service, only the biometric „fingerprint“ of the passengers‘ face will be shared for enrolment and it will be removed as soon as the passengers‘ flight departed. Privacy is preserved throughout the whole journey. For airports choosing a third party biometric service we may need to send the facial image to that service – that will happen not without asking the consent to do that.

Benefits

Service Offerings

The availability of additional airport services depends on the offerings of each airport and may vary. The SmartDepart app enhances convenience with additional services including parking, airport lounge reservations, and various other operations.

BENEFITS

Airport Navigation

Coming soon functionality: With the SmartDepart app, you can seamlessly navigate through the airport’s terminals and levels, as well as explore shopping and dining options with ease. SmartDepart will help passenger to find the way to the departure gate upon request. The service will depend on availability of indoor navigation data at the particular airport.

BENEFITS

Avoid Queues

With the SmartDepart app, reserve a timeslot for airport security checkpoint in advance and say goodbye to airport queues as you navigate seamlessly through security checks. The app will directly show the available slots and a slot can be booked within a few seconds without the need to enter further data.