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Smarter
seamless travel

Experience seamless air travel with the all-in-one app combining biometrics with tailored airport services.

Airports around the world
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annually e-gate passengers
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touchpoints operating worldwide​
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Smarter
seamless travel

Experience seamless air travel with the all-in-one app combining biometrics with tailored airport services.

News

SmartDepart – Now Live at BER Airport

BER Airport is the first airport in Germany boosting passenger experience with SmartDepart. At BER passengers are able to use the SmartDepart app to book time slots for security “BER Runway” and also use the contactless service “BER Biometrics”. In the near future we will add the features to book FastTrack and Lounge as well on the SmartDepart app.

SmartDepart

Experience Innovation with SmartDepart

SmartDepart is an innovative app utilising biometric facial recognition for secure and smooth passenger journeys.

Users can effortlessly install the app and set up their digital identity by taking a photo and scanning a passport or ID. Once a boarding pass is loaded into the app, they can subscribe to various airport services such as using biometric access, booking slots for security checkpoints and purchase other services such as parking, lounge, FastTrack or other services provided by the particpating airport.

With SmartDepart, individuals maintain control over their personal data, enrol for biometric airport journeys by simply consenting to use the service and enjoy additional airport services.

HOW TO USE

Exemplary Customer Journey

Our Offerings

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Technology

Advantages with SmartDepart

Face recognition

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Easy boarding

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High data protection

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Service offerings

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Airport navigation

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Avoid queues

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instructions

How to install the App

Android App iOS App
  • 1

    Open the app store on your device — 'App Store' for iPhone or 'Google Play Store' for Android.

  • 2

    Tap the search icon or bar and enter 'SmartDepart' into the search field.

  • 3

    Locate the SmartDepart app in the search results and select it.

  • 4

    Tap 'Install' or 'Get', and the app will begin downloading onto your device.

  • 5

    If prompted, confirm the installation with your password, Touch ID, Face ID (for iPhone), or Google account (for Android).

  • 6

    Once the app is installed, open it by tapping 'Open' or locating the icon on your home screen.

  • 7

    Follow the in-app instructions to complete the setup and enjoy the SmartDepart experience.

Instructions

How to use the App

1)

Provide your name and 
your email

2)

Verify email 
(a code will be sent via email)

3)

Generate selfie (only when using biometric services)

Scan

1)

Press the + button

2)

Point the camera at a real 
boarding pass

Upload

1)

Press the + button

2)

Select a boarding pass
image from the gallery

Share Image

1)

Create Screenshot of Boarding Pass 
in Wallet or from e-mail

iOS:
On an iPhone with Face ID: Quickly press and release the side button and the volume up button simultaneously. On an iPhone with a Home button: Quickly press and release the side button and the Home button simultaneously.

Android:
Press the power button and the volume down button simultaneously. If that doesn‘t work, hold down the power button for a few seconds. Then tap on Screenshot. After taking the screenshot, select the „Share with app…“ menu entry and choose the SmartDepart app.

Sharing Process (can vary based on device)

Press the
share button

Choose the
Smartdepart app
on the overlay

IOS

Android

Book one of the optional service options

Avaiable Service Options

Easy Parking

Book time at security

Lounge access

Book FastTrack

Need Help?

FAQ

Whatever level of registration you want to complete, all registration data will remain on your phone’s secure store. We will ask your consent whenever any of your registration data will be used to book a particular service.

You can use SmartDepart for free.

The available services within the app will depend on the participating airport. Each participating airport will define which services will be bookable and what registration level is required for that service. The available services will be shown directly once you load the boarding pass into the app.

You can load a boarding pass into the app by simply scanning the barcode of the boarding pass or selecting an image from your phone’s gallery. If you have the barcode visible within an e-mail of the airlines make a screenshot with your phone and then share it with the SmartDepart app. We are working on further improving the boarding pass loading possibilities e.g. by loading it from Wallet or working with airlines to provide a download link for SmartDepart.

SmartDepart offers a button to wipe out all data on the phone with a simple click.

For security reasons we do not allows to change the profile’s details. We recommend to delete the profile and create a new one.

Due to legal regulations, the ID Check cannot currently be replaced with the SmartDepart procedure, which is why it is not necessary to record passport data in order to use SmartDepart and we have deactivated this function for the time being. 

You can therefore also use the system without recording your passport. As soon as there is a legal change and ID check flights (non-Schengen or certain Schengen flights) are also processed during boarding, we will activate the passport function immediately. 

For security reasons this is not possible. If you need change that data, please delete your profile and create a new one.

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Experience seamless air travel with the all-in-one app combining cutting-edge biometric facial recognition with tailored airport services.

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